At Sheltercast, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy within 7 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You must also have the original receipt or proof of purchase.
To initiate a return, please email us at [insert email address] with your order number and reason for return. Our customer service team will provide you with instructions on how to proceed with the return process.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for your refund to be processed, depending on your bank or credit card company.
If you received a damaged or defective item, please email us at email@example.com with your order number and a photo of the damage or defect. Our customer service team will provide you with a return authorization and instructions on how to proceed.
If you are returning an item because of an error on our part, such as the wrong product or size, we will cover the shipping costs for your return. If you are returning an item for any other reason, you will be responsible for the shipping costs.
If you have any questions or concerns about our return and refund policy, please email us at firstname.lastname@example.org and we will be happy to assist you.